Virtual reality deployed to tackle tram staff assaults

The Light Rail Safety and Standards Board and KeolisAmey Metrolink are funding a pioneering project using state-of-the-art digital technology to illustrate the impact of this unacceptable behaviour on victims and bystanders.

VR headsets have already been deployed in local schools as part of the Bee Network’s TravelSafe Partnership Education and Engagement Programme, with the backing of the organisation responsible for driving tramway safety standards.

Craig O’Brien, Head of Engineering Safety and Innovation at the LRSSB, explained: “Both physical and verbal assaults can have a profound impact on people who are just going about doing their own work, and such incidents can also be distressing for witnesses to the incident.

“New software for the headsets enables users to experience simulated assaults through the eyes of the victim and people who may be passing by, raising awareness of the issue and hopefully making some people think twice before engaging in criminal or anti-social behaviour.”

So far, more than 600 youngsters from Year 9 upwards have used the hi-tech headsets to view a short film, entitled No Excuse for Abuse, which was launched in early December.

Within weeks, the initiative started to deliver impressive results, and a recent survey found that 94% respondents said the film has changed their perception of transport staff, and 90% said they are more likely to show greater respect for them. Of those questioned, 79% also said they have a better understanding of the impact ASB has on transport staff, and 85% now understand the consequences of having a criminal record if they are abusive to staff.

The £60,000 project builds on a similar initiative in Greater Manchester, called ‘A Victimless Crime’, that also used VR to highlight the dangers of throwing objects at trains, trams and buses.

Louise Barry, Head of Customer and Growth at KeolisAmey Metrolink commented: “Unfortunately, our front-line staff are routinely subjected to the threat of violence and intimidation simply for carrying out their role.

“The safety and well-being of our colleagues is crucial, but it is vital that we protect our staff, as without them, we can’t look after our customers.

“Whilst adults do commit assaults against our staff, young people are also offenders, and early education is crucial. The VR film aimed at preventing projectiles thrown at vehicles has already generated empathy and changed behaviours, mitigating future criminal activities, and it’s clear this latest project is having a similar impact.”